Salon Etiquette Guide – The Gates Salon and Spa

Guest Timeliness

We ask that you arrive five minutes prior to your scheduled time. Arriving late may interfere with your service and may require rescheduling. All appointments will end at their scheduled time so that the next guest will not be delayed.

Waxing and/or Chemical Peels

Sun exposure is not recommended before or after any waxing and/or chemical peels.

Special Occasion Services

It is recommended that you do not shampoo your hair when having an up-do. This will help your style last longer for your special occasion.

Age Requirement

If you are under the age of 17, parental supervision is requested when having any hair or chemical service.


Any services of $300 or more may require a deposit.

Cancellation Policy

If you cancel your appointment within 24 hours of your scheduled time, you will be charged 50% of your scheduled service. If you “no show” for your appointment, you will be charged 100% of your scheduled service. Although we sympathize with illness and family emergencies, we cannot be responsible for any last minute cancellations or no shows. Unfortunately, exceptions to this policy are not permitted.